Passenger Services

The first impression is important. Our friendly and helpful passenger agents will welcome your customers with a smile and offer them discrete yet attentive service.
From check-in to boarding, special services for unaccompanied minors and assistance to passengers with reduced mobility – your guests are our guests because we take service the entire way. Our passenger staff looks forward to welcoming your customers at Dresden International Airport.

Our services we can offer you:

  • Supervision
  • Passenger Check-In
  • Group Check-In (24 hours notice required)
  • Late Night Check-In
  • Boarding
  • UM and PRM handling
  • VIP service
  • Irregularity handling

Presently we use the departure control systems CODECO, LH*PICTURES and NAVITAIRE MINISOFT. If you need another system we will include it in our portfolio.
Our business lounge, located close to the departure gates, is available to your valued customers. In an exclusive and relaxing atmosphere they will be offered newspapers, magazines, hot and cold beverages, fresh fruits of the season, as well as a fine selection of non-alcoholic and alcoholic drinks. If desired, we can arrange for a limousine service to take your customers on board separately.